CANCELLATION POLICIES & FAQ

Cancellations

When booking online, you have the option to purchase worry-free booking through a third-party company which covers the following:

Safeguard this booking and receive a 100% reimbursement* minus the Travel Protection fee if one of the following last minute health conditions causes you to cancel:
Illness including COVID-19 Infection
Accident or Injury
Pre-existing Medical Condition
Immediate Relative Sickness or Death

*Doctor's note or death certificate required see terms and conditions for full details.

If you book by phone or online and do not purchase worry-free booking, we do our best to be able to refund you or offer a gift certificate for a future stay minus $35,00.

30 days or more days out from your stay we will give you a refund minus a $35.00 credit card processing fee (which credit card company charges us),
7 days to 30 days out we charge 1 night stay plus credit card fees; unless we rent that space and we will then refund you minus the credit card fees of $35.00.
7 days or less full price of stay unless we can rent your space; then we will refund you minus $35.oo for the credit card processing fee, which is charged to us by the credit card processing company.
We understand life happens and we try our best to accommodate you and get you a refund or at least a gift certificate. Our guest are the best and we are extremely happy you chose us for your stay. Al's Hideaway is family built, owned, and operated; when you choose us, you help to support the community, and help children be able to play t-ball, gymnastics, volleyball, track, and rodeo

FAQ

Q: Do cabins have a restroom and shower?
A: Yes, all cabins have their own private restroom and shower.
Q: Is there parking?
A: Yes, you park next to your cabin, RV space, and most tent sites.
Q: Do cabins have A/C and Heat?
A: Yes, all cabins have heat and A/C. Bell Tents do not have heat or A/C.
Q: Are we pet-friendly, and is there a charge?
A: We are pet friendly, and your pet must be friendly. You are responsible for any damages and cleaning up after them, including poop, and hair. We only charge for the pet owners, the pet stays for free.
Q: Are there pots and pans in the cabins?
A: our large cabins have some pots and pans, but no baking dishes. I would recommend bringing your own favorite pans.
Q: who can use the amenities at the park?
A: All our guests can use our amenities whether in a cabin, RV, bell tent, or tent camping.
Q: Do we have food or ice on-site?
A: Yes, we have a store on-site that serves food, ice, and snacks. We DO NOT sell alcohol or tobacco products.
Q: What are your check-in and check-out times?
A: Check-in is at 3:00 pm and check-out is at 11:00 am. There is a fee for early check-in or check-out.
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