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CANCELLATION POLICIES & FAQ

Cancellations

When booking online, you have the option to purchase worry-free booking through a third-party company which covers the following:
  • Safeguard this booking and receive a 100% reimbursement* minus the Travel Protection fee if one of the following last minute health conditions causes you to cancel:
  • Illness including COVID-19 Infection
  • Accident or Injury
  • Pre-existing Medical Condition
  • Immediate Relative Sickness or Death

*Doctor's note or death certificate required see terms and conditions for full details.

If you book by phone or online and do not purchase worry-free booking, we do our best to be able to refund you or offer a gift certificate for a future stay minus $35,00. 
  • 30 days or more days out from your stay we will give you a refund minus a $35.00 credit card processing fee (which credit card company charges us),
  • 7 days to 30 days out we charge 1 night stay plus credit card fees; unless we rent that space and we will then refund you minus the credit card fees of $35.00.
  • 7 days or less full price of stay unless we can rent your space; then we will refund you minus $35.oo for the credit card processing fee, which is charged to us by the credit card processing company. 
  • We understand life happens and we try our best to accommodate you and get you a refund or at least a gift certificate. Our guest are the best and we are extremely happy you chose us for your stay. Al's Hideaway is family built, owned, and operated; when you choose us, you help to support the community, and help children be able to play t-ball, gymnastics, volleyball, track, and rodeo

FAQ

Q: Do cabins have a restroom and a shower?
A: Yes, all cabins have their own private restroom and shower.
Q: Is there parking?
A: Yes, you park next to your cabin, RV space, and most tent sites.
Q: Do cabins have A/C and Heat?
A: Yes, all cabins have heat and A/C. Bell Tents do not have heat or A/C.
Q: Are we pet-friendly, and is there a charge?
A: We are pet-friendly, and your pet must be friendly. You are responsible for any damages and cleaning up after them, including poop, and hair. We only charge for the pet owners; the pet stays for free.
Q: Are there pots and pans in the cabins?
A: Our large cabins have some pots and pans, but no baking dishes. I would recommend bringing your own favorite pans.
Q: Who can use the amenities at the park?
A: All our guests can use our amenities, whether in a cabin, RV, or tent camping.
Q: Do we have food or ice on-site?
A: Yes, we have a store on-site that serves food, ice, and snacks. We DO NOT sell alcohol or tobacco products.
Q: What are your check-in and check-out times?
A: Check-in is at 3:00 pm and check-out is at 11:00 am. There is a fee for early check-in or check-out.
Q: Monthly RV rates are $650, which includes 20 kW of electricity per day. The rental is on a month-to-month basis, depending on availability.
Q: Do you allow long-term stays in cabins or workforce housing?
A: Yes, we do accommodate traveling workers. It is best to call us as we try to accommodate the entire length of the project; however, at times, it will require you to move cabins. Also, the rate is the standard per diem rate.
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